Our Answers To Your Questions
Common Questions About Medical Alert Devices
When looking for a medical alert device for yourself or your loved ones, it is important to look for the right product to provide safety and peace of mind. We have answers to the most commonly asked questions about medical alerts.
Watch our video answering the most commonly asked questions about medical alert devices and learn how Life Assure can keep you safe in an emergency.
If you have additional questions, you can contact us by calling our toll free number. Our seniors advocates will be happy to help.
ABOUT LIFE ASSURE
Learn More About Life Assure Medical Alert Devices
Life Assure is an industry leader in protecting seniors, recognized for excellence in seniors safety in Canada by industry leaders such as CANASA, CSAA, ULC, and the Better Business Bureau. We are supported by healthcare professionals, and we have thousands of great reviews on platforms like Google, Birdeye and TrustPilot from Canadian seniors enjoying Life Assure Medical Alert Devices.
Life Assure has been an industry leader in seniors safety since 2015, providing medical alert devices to thousands of seniors across Canada.
Life Assure ships Medical Alert Devices to any province or territory, all across Canada.
Yes! Life Assure is proudly owned and operated within Canada. Our calls are answered within Canada, and our monitoring center provides service in both English and French.
Every Life Assure order is backed up with a satisfaction guarantee. It’s simple. If for some reason the product that you ordered does not meet your needs simply mail the equipment back to Life Assure. That’s The Life Assure Guarantee!
Life Assure is recognized for excellence in seniors safety by industry leaders in Canada, such as CANASA, ULC, CSAA, and the Better Business Bureau.
PREMIUM MOBILE PLUS
Learn More About Our Fully Mobile Medical Alert Device
The Premium Mobile Plus medical alert works by connecting the user to a monitoring center using two way voice communication through the pendant. Simply press the button on the pendant and your medical alert specialist will be able to help you in an emergency.
Yes! The Premium Mobile Plus can provide monitoring anywhere in Canada and North America. With GPS and cellular connectivity, The Premium Mobile Plus device provides reliable protection anywhere, ensuring help is just a button press away.
Not at all! The Premium Mobile Plus is designed with a mobile and compact design, making it easy to stay protected at all times while remaining discreet.
Yes! Our Premium Mobile Plus Medical Alert Device uses GPS and cellular technology, so you can stay safe anywhere in Canada.
Yes! All Life Assure Medical Alert Devices are compatible with fall detection, including the Premium Mobile Plus, so you can get help even if you can’t respond or press the button yourself.
Yes! You can use the Premium Mobile Plus anywhere in Canada, including in your home. The device is also water resistant, so you can bring it with you in the shower, where the most in home falls can occur.
The Life Assure Premium Mobile Plus battery can last up to 48 hours! You can quickly and easily charge the device in 4 hours with the included charging cradle.
CLASSIC HOME
Learn More About Our In Home Medical Alert Device
The Classic Home Medical Alert works by connecting the user to a monitoring center using two way voice communication through the base unit. In the event of emergency simply press the button on the pendant or base unit, and a medical alert specialist will be able to help you.
The Classic Home Medical Alert Device can be installed in just 60 seconds! Simply plug the unit into a telephone jack and an electrical outlet, press the button, test the connection with our monitoring center and you’re ready to go!
Yes! The Classic Home system includes a pendant that can be worn as a necklace or a wristband. It has a range up to 600 feet from the base unit, so it works in and around your home giving you peace of mind 24/7.
Yes! The Classic Home Base Unit can be connected with up to 3 pendants, so multiple people can be protected by a single Classic Home system at once.
Yes! The Classic Home pendant is water resistant and safe to use in your shower.
Yes! The pendant has a large working range up to 600 feet from the base unit and can be used around the outside of your home. If you are looking for protection further from your home, the Premium Mobile Plus system may be a better choice for you.
Yes! All Life Assure Medical Alert Devices are compatible with fall detection, including the Classic Home.
FALL DETECTION
Learn More About Our Optional Fall Detection Upgrade
Fall detection works by detecting sudden movements such as falls. When this happens, the device will automatically connect you to a medical alert specialist, who can send help to your location, even if you are not able to press the button or respond yourself.
Yes! All Life Assure Medical Alert Devices are compatible with our optional fall detection upgrade, including the Classic home and the Premium Mobile Plus, providing safety both in home and on the go.
Do not worry about accidentally triggering automatic fall detection or pressing the button! Just let medical alert specialist know this is a false alarm. They will be happy to hear you are okay!
Fall detection can add an extra layer of protection in case of an emergency. If a fall is detected and you are unable to push the button, your medical alert specialist will still be alerted and be able to send help to you right away, even if you cannot respond.
OTHER INFORMATION
Find Answers To Frequently Asked Questions
Life Assure prices start at around $1-2 a day depending on which device you choose. The monitoring service for the Classic Home medical alert device costs $34.95 per month, and for the Premium Mobile Plus medical alert device the monitoring service costs $54.95 per month. These prices may change with promotions.
There is no contract whatsoever with any of Life Assure products. You can cancel at any time during your service. In fact, if you’re not happy with the services that you’re getting, simply return the equipment and the billing stops. It’s as easy as that.
The unit can be returned for any reason at any point during your service, with no further charges. It’s that simple.
Along with our Medical Alert Devices, we also offer optional lockbox and lockbox hanger upgrade that attaches to your door. We then provide the combination to the lockbox to the emergency services when you call for help. This way, you don’t need to worry about a broken door!
The Life Assure Classic Home Medical Alert Device has a backup battery that lasts up to 80 hours if the AC power is lost, while the Premium Mobile Plus will last up to 48 hours.
Not at all! Life Assure Medical Alert will not affect your home phone service or bill. All calls made are toll free and will not appear on your bill.
All Life Assure equipment comes with a full warranty for the entirety of your service.
