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Common Questions

Answers to Frequently Asked Questions

Monitoring Center Specialist Speaking on the Phone

1. Do I need a phone line?

No. Only the Life Assure Classic Home model requires a home telephone line. The Life Assure Total Home and the Life Assure Premium Mobile Plus both use a cellular signal so that it can be used without a home telephone line.

2. How much is it?

Our prices start at nearly $1 a day depending on which unit you choose.

3. Is there a contract?

There is no contract whatsoever with any of our products. You can cancel at any time during your service. In fact, if you’re not happy with the services that you’re getting, simply return the equipment and the billing stops. It’s as easy as that.

4. How is the unit installed?

Our systems can be installed in just minutes. Simply plug the unit into a telephone jack and an electrical outlet, Press the button test the connection with our monitoring center and you’re ready to go!

5. What if I want to return the system?

The unit can be returned for any reason at any point during your service, with no further charges. It’s that simple!

6. How will the emergency personnel get access to my home?

Along with the Medical Alert Devices, we also rent a lockbox and lockbox hanger that attaches to your door. We then provide the combination to the lockbox to the Emergency Services when you call for help. This way, you don’t need to worry about a broken door!

7. What if I lose power?

Our Classic Home and our Total Home units both have a backup battery that lasts up to 80 hours if the AC power is lost, while the Premium Mobile Plus will last up to 48 hours.

8. Will Life Assure Medical Alert affect my telephone service?

No, Life Assure Medical Alert will not affect your home phone service or bill. All calls made are toll free and will not appear on your bill.

9. Do I have a warranty?

All our equipment comes with a full warranty for the entirety of your service.

10. How far can the pendants go?

Both the Classic Home and Total Home units have a range of up to 600 feet in any direction, while the Premium Mobile Plus can be used virtually anywhere.

11. Can I have more than one person connected to the same unit?

Yes, with both the Life Assure Classic Home, as well as the Total Home, you can add up to 3 additional pendants to each unit at any time.

Have a different question?

We are happy to answer it for you. Call us: 1-800-354-5706

We are happy to answer it for you. Call us:


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