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Return Policy

Life Assure Return Policy

Postal Worker Smiling and Delivering a Package
Postal Worker Smiling and Delivering a Package

Three Easy Steps to
Returning Your Product

  1. Contact Life Assure Medical Alert customer service department at
    1-800-354-5706 Monday to Friday between 9:00 am and 5:00 PM EST
  2. Receive a Return Merchandise Authorization (RMA), and mark it on the outside of the shipping box you are returning.
  3. The medical alert service will be cancelled effective the day the system is received at our location.
  1. Contact Life Assure Medical Alert customer service department at 1-800-354-5706 Monday to Friday between 9:00 am and 5:00 PM EST
  2. Receive a Return Merchandise Authorization (RMA), and mark it on the outside of the shipping box you are returning.
  3. The medical alert service will be cancelled effective the day the system is received at our location.

Mail Return Product To:

Attn: Returns
1760 Main Street Unit 1
Winnipeg, Manitoba
R2V 1Z7
Canada

Mail Return Product To:

Attn: Returns
1760 Main Street Unit 1
Winnipeg, Manitoba
R2V 1Z7
Canada

Before You Return Your Device

Experiencing any technical issues with your medical alert device? Try visiting our Support Page for technical assistance.
Still have questions or concerns? Please contact our customer service department by calling 1-800-354-5706 and a specialist will be happy to assist you.
 
  

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By submitting my contact information to Life Assure, I consent to be contacted by Life Assure or its designated agent about my options regarding medical alert information and promotions, including by email, SMS (message frequency varies; you may text HELP for help; you may text STOP to cancel), mail, telephone, or automated dialer, which may use pre-recorded messages, at the phone number, address, and email provided. Message and data rates may apply. I understand my consent is not a requirement for purchase. For more information you can review our Privacy Policy and Terms of Service.

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