Firmly press your neck or wrist button to contact an emergency response operator. For at-home systems, you will need to speak into the two-way speaker on the base unit. However, our on the go devices include an integrated two-way speaker, which you can speak directly into.
The button can and should be worn when showering or bathing, but should not be worn in a chlorinated pool.
We recommend you sleep with your wrist button or keep your button close by.
We recommend that you use the provided breakaway lanyard that comes with your Medical Alert system. Do not replace the cord with another lanyard or chain.
Please call Customer Care at 1-800-354-5706.
Please contact us at 1-800-354-5706 to let us know your change of address at least one week prior to your move to update your information.
Please call Customer Care at 1-800-354-5706 for assistance.
If you provided an email address when you ordered your device, you should receive an email with the tracking information.
Be sure to test your system at least once a month to make sure it is working properly. Please follow the testing instructions for your particular system. Device specific instructions can be found on this site.
The range of your neck or wrist button can vary, so please do a range test in and around your home.
At Home Systems: Additional neck or wrist buttons can be purchased to be used with your system.
On the Go Systems: Each user will need to have their own On the Go system.
Firmly grasp the flat adjuster bead and pull in either direction until you reach the desired length.