General Support

If you are using a mobile medical alert system, our medical alert specialists can quickly locate you using the GPS technology.

No. Emergency services are provided by your local EMS and costs are determined by them.

Wait until a medical alert specialist comes on the line and let them know everything is okay.

Hold the lanyard with both hands.

Find the small round plastic piece on the lanyard, press the button on it and pull it down to make the lanyard shorter.

To make the lanyard longer, simply press the same black button and pull the round black piece up.

• • We recommend testing your device monthly to make sure it is working properly. Please follow the testing instructions for your particular device. Device-specific instructions can be found on the Product Support page of the Life Assure website.

If you provided an email address when you ordered your device, you should receive an email with the tracking information.

• • In Home Systems: Additional neck or wrist buttons can be purchased to be used with your device.
• • Mobile Systems: Each user will need to have their own mobile device.

• • Firmly press your neck or wrist pendant SOS button to contact a medical alert specialist. For at-home systems, you will need to speak into the two-way speaker on the base unit. However, our mobile devices include an integrated two-way speaker, which you can speak directly into.
• • The button can and should be worn when showering or bathing, but should not be worn while swimming.
• • We recommend you sleep with your medical alert device or keep your device close at night.
• • We recommend that you use the provided breakaway lanyard that comes with your medical alert device. Do not replace the cord with another lanyard or chain.

If you are unable to communicate with the response team, the operator will attempt to contact you on the phone number registered to your account. If there is no answer on that phone, emergency help will be dispatched to the location listed on your account.

• • When a button is pressed the unit will announce “Calling For Help.” The unit will then say “Call Connected” and a medical alert specialist will come over the two-way speaker to offer assistance.
• • When the phone rings in the medical alert response center, a highly-trained operator carefully handles your call to ensure you get the help you need quickly and efficiently.