You can use your fall detection pendant just like any of our Medical Alert system buttons–simply push the button around your neck and an emergency response operator will be contacted immediately. But with this cutting-edge technology, if you fall and are unable to push your button, you can breathe easy knowing it will automatically contact an operator for you.
The Fall Detection Pendant only takes a few seconds to interpret the movement and determine if an actual fall has occurred. If a fall is determined, the pendant will send a signal to your device, which will initiate a call to the emergency response center, just as if you pressed your button. Remember; always press your button if able, as some falls may not be detectable.
Moreover, the best part is the fall detection pendant is both lightweight and waterproof. Therefore, you can wear it everywhere–even in the shower, where falls are extremely common.
The Fall Detection Pendant will detect MOST falls.
Wait until an operator comes on the line and let them know everything is okay.
Testing Fall Detection will be exactly the same as testing your device normally. Simply push the HELP button and wait for the operator. Let the operator know that you are testing. If you do not inform the operator, help will be dispatched.
If your device can connect to the operator, the Fall Detection is also working. Please DO NOT fake falls or throw your pendant on the floor.
Always press your button if you are able, as some falls may not be detectable.
Some locks are stiff when new. If the lock will not open when the correct combination is set, simply press in on the dials to settle them in place.
If you need to change your combination, please call Customer Service for assistance at 1-800-354-5706. Please do not turn the screw or attempt to change combinations without contacting Customer Service.