When a button is pressed the unit will announce “Calling For Help.” The unit will then say “Call Connected” and a live operator will come over the two-way speaker to offer assistance.
When the phone rings in the Medical Alert Response Center, a highly-trained operator carefully handles your call to ensure you get the help you need quickly and efficiently. Whether it’s dealing with a serious emergency, alerting your Personal Responder for assistance, or even having a friendly chat – our Operators are there for you.
If you are unable to communicate with the response team, the operator will attempt to contact you on the phone number registered to your account. If there is no answer on that phone, emergency help will be dispatched to the location listed on your account.
Wait until an operator comes on the line and let them know everything is okay.
If using an on the go system, the operator can verify your location by accessing your GPS.
No. Emergency services are provided by your local EMS and costs are determined by them.