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Premium Mobile Elite Support

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How To Setup Your Device
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1. Plug In Your Device

  • • Charge the unit for 4 hours. Once the unit has finished testing you can test the unit. Please note: if the battery is too low, the unit may not test.
  • • Plug the charging cable into an electrical outlet not controlled by a light switch.
  • • Place your Premium Mobile Elite device in the indicated direction in the charging cradle.
  • • The LED light will turn solid red and the device will announce, “Your device is now charging.”

2. Activate And Test

  • • When your device has adequate battery charge and is connected to thecellular network, it will announce, “Your device is now ready, If youneed to place an emergency call please press and hold the HELP buttonnow.”
  • • The first time you turn on your system it may announce, “Hello, it istime to test your system to make sure it is working properly. Pleasepress and hold the HELP button for two seconds now.” Please make thistest call when requested.

It is important to check to make sure you are connected to a cellular network by checking for signal strength bars on the display screen.

How To Use Your Device
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1. Placing A Call

  • • Firmly press and hold the HELP button. The device will BEEP and announce, “Placing an emergency call now. To cancel the call please press and hold the HELP button for two seconds now.”
  • • Allow the call to go through and speak to the emergency operator.

2. Cancelling An Emergency Call

  • • Wait until an operator comes on the line and let them know everything is okay.

If the call cannot be placed due to poor cellular connection or other issues, the device will announce, “Call failed.” Attempt to place the call again or move to an area with better cellular service.

3. Turning Your Device Off

  • • Press and quickly release the HELP button three times.
  • • Your device will announce, “Device is powering off. Please confirm by pressing and holding the HELP button now”.
  • • Confirm by pressing and holding the HELP button. The device will announce, “Powering off now, goodbye.”

4. Turning Your Device On

  • • Firmly press and hold the HELP button for two seconds.

Your device is designed to always be ON except when taking it on an airplane.

Troubleshooting
LED Announcement What This Means What You Should Do
Red Solid “Your device is now charging.” Device is connected to the charger Leave on charger until battery is charged and the LED is green
Red Blinking “Your device battery is low. For your protection, please place your device on the charger now.” Your battery is critically low Place device on charger as soon as possible
Solid Green “Your device is now ready.” Your device is ready to make a call Press the button if you wish to make a call
Blinking Green Your device has adequate charge and is looking for cellular connection Wait. If this continues, move to another location with better cell coverage
Important Information
  • • Your device requires adequate battery charge and cellular signal to make an emergency call.
  • • Your device is splash proof and can be worn in the bath or shower.
  • • Your device uses GPS technology to identify your location. In good conditions the product should provide a location that is accurate within 30 feet or less. However, performance of GPS can be affected by a wide range of factors including obstructions, metal objects in the vicinity, structures that block the signal from satellites, weather, and other factors.
  • • Your device uses the cellular network to communicate. The device’s location, network provider service availability, and other issues may disrupt communications.
  • • Pendant lanyards are designed to breakaway under certain conditions; however, any cord worn around the neck can pose a risk of strangulation, including the possibility of serious injury or death.
  • • Charge your device daily! Test your system monthly!
  • • Please notify us if there are any changes to your address, phone number or emergency contacts.

Product Videos

Mobile Medical Alert Setup Video Life Assure

PLAY VIDEO

How To Set Up Your Mobile Medical Alert

Follow this simple step by step guide to set up your Life Assure mobile medical alert device. Learn how to power it on, charge it, connect to the network, and test the emergency help feature. Perfect for on the go protection, this video ensures you or your loved one stays safe and connected anytime, anywhere.

What You Will Learn In Our Video:

  • Step by step guide from unboxing to activation
  • How to wear and test your button
  • Tips for clear communication with the response team

Whether you're setting it up for yourself or a loved one, this video ensures you get started with confidence and peace of mind.

Click the button to watch the Unboxing of Classic Home Medical Alert device from Life Assure

PLAY VIDEO

Premium Mobile Plus Unboxing

Unbox the Life Assure Premium Mobile Plus, a mobile medical alert system designed for seniors in Canada. With GPS and cellular connectivity, it provides reliable protection anywhere, ensuring help is just a button press away.

What Is Included In The Box:

  • Quick-start guide for fast, easy setup
  • Life Assure Mobile Pendant
  • Mobile Pendant Charging Cradle
  • Accessories

Whether for yourself or a loved one, the Life Assure Premium Mobile Plus offers safety and peace of mind.

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