Facebook Pixel
  




Total Home Support

life-assure-total-home-device-large-image

Find A Solution

How To Setup Your Device

1. Plug In Your Device

  • • Plug the power cord into a power outlet in your wall. Do not plug the unit into an outlet controlled by a lightswitch, or that otherwise can be deactivated.
  • • Slide the O/I switch to the “I” position to turn on the device. You will hear “System Ready” from the device when it is properly turned on. Be aware it may take a few moments for the message to sound. The status light will also turn green on the device when it is correctly turned on.

Set up your device in a central location of your home to maximize range. This will allow for the most effective two way communication between you and the emergency operator.

2. Turning The Console On And Off

  • • To turn ON the unit: Slide the O/I switch on the back of the device to “I”.
  • • To turn OFF the unit: Slide the O/I button to “O” and wait for the status light to go out.
How To Test Your Device

Device Range Testing

  • • You can test the range of your device to ensure it will work throughout your home. Have one person stay near the base unit while you test your neck or wrist button in different locations of your home.
  • • The white T/L (Test/Learn) button is located on the back of your medical alarm unit. Press and release it one time. The unit will announce “Range Test Mode.”
  • • Immediately press and hold your wrist or neck button. A steady tone will sound from the unit speaker as long as it detects that the button is being pressed.
  • • Walk around the home while continuing to press and hold the wrist or neck button and check for the steady tone from the unit speaker. Check all areas of the home to make sure the signal is received. Take note of any “dead zones” in which the tone stops.
  • • To finish the Range Test, release the wrist or neck button. Press the black RESET button on the back of the unit. The unit will announce, “System Ready.”

If needed, relocate your unit to eliminate any “dead zones” and conduct another Range Test.

Please be sure to test your system monthly!
How To Use Your Device

1. Placing A Call

  • • Press your wrist or neck button or the unit’s HELP button in the event of an emergency.
  • • An operator will speak with you through the device’s speaker and ask if you require any assistance. If you are unable to respond to the operator, help will be dispatched to the address on file.

When your button is pressed, the light on your pendant will turn red to indicate that it is on.

2. The RESET Button

  • • The black RESET button is located on the rear of your base unit. If your unit is properly installed, when the RESET button is pressed, the unit will then return to its standard operation mode. It will be ready to transmit alarms from your wrist or pendant Help button or the Base Unit Help button. The base unit will announce “System Ready” when the RESET button is pressed.

3. Canceling A Call

  • • If your device is activated accidentally, you can press the black RESET button located on the back of your unit to cancel the call to the operator.
  • • If you cannot cancel your call within 10-15 seconds of activation, please allow the unit to complete the call. Simply let the operator know that the device was activated accidentally and there is no emergency.

Whenever the reset button is pressed, the unit will perform a self-diagnostic test. If working properly, the unit will revert back to “System Ready” status and is ready to transmit alarms.
Troubleshooting

A single status light is located on the left lower edge of the large HELP button on the base unit, next to the word “STATUS” printed on the button.

The status light is programmed to display the following light signals when in normal operating mode:

Light Status What It Means What To Do
Green Solid Unit is ready No action required
Green Blinking AC power is not working, running on battery power Check power source to make sure the unit is plugged into an outlet
Solid Red Alarm activated. Unit is Calling emergency response center Wait for an operator
Red Blinking Unit is detecting weak cellular signal strength Red Blinking Light, what do do column: Relocate base unit and push “RESET”. After pressing reset, wait up to 10 seconds for the system to say “System Ready” before trying another location. Repeat until light turns solid GREEN
Important Information
  • • Test your system monthly!
  • • Your wrist and neck button are water resistant and should be worn in the bath or shower.
  • • During a power outage, the battery backup on the base station will last up to 36 hours on a fully charged unit.
  • • The lanyard has been designed to break away when tugged. However, the user can still suffer serious person injury or death if the cord becomes entangled or stuck on objects.
  • • Some electrical devices can cause radio frequency interference, and metal objects can prevent the signal from reaching the antenna inside your device. In such cases, it may be helpful to relocate your device or move the object that is preventing the signal from being received.
  • • Please notify us if there are any changes to your address, phone number or emergency contacts.

Product Videos

In Home Medical Alert Setup Video Life Assure

PLAY VIDEO

How To Set Up Your In Home Medical Alert

Learn how to quickly and easily set up your Life Assure in-home medical alert system. This step by step video guide walks you through the entire process from unpacking your device to testing the emergency help button.

What You Will Learn In Our Video:

  • Step by step setup from unboxing to activation
  • How to wear and test your help button
  • Tips for clear communication with the response team

Whether you're setting it up for yourself or a loved one, this video ensures you get started with confidence and peace of mind.

Click the button to watch the Unboxing of Classic Home Medical Alert device from Life Assure

PLAY VIDEO

Classic Home Unboxing

Take a look inside the box of the Life Assure Classic Home, an in-home medical alert device made for seniors in Canada. Designed with simplicity and safety in mind, the Classic Home in home medical alert provides protection at the push of a button.

What Is Included In The Box:

  • Life Assure base unit with built-in speaker
  • Water-resistant help button pendant
  • Power adapter and phone line cable
  • Quick-start guide for fast, easy setup

Whether you're considering it for yourself or a loved one, the Life Assure Classic Home delivers safety and peace of mind.